The Science of Dialogue
(CS101 Part 2)
How does dialogue actually work at the micro level? This course takes you inside real conversations using microanalysis, explores the Dialogic Orientation Quadrant, and reveals the science behind what makes helping conversations effective.
What's included?
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6 Units
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14 Videos
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15 Quiz Questions
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12 Ebooks
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6 Discussions
See the architecture of dialogue
Explore speech acts, turn-taking, formulations, and positioning theory — the micro-level mechanics that shape every helping conversation you have.
From analysis to actionable insight
Learn to read transcripts like a scientist, map conversational content with the DOQ framework, and discover patterns that transform your practice.
Dr. Haesun Moon
Dr. Haesun Moon is a communication scientist, coach, and educator whose work explores how conversations create change. She is the creator of the Dialogic Orientation Quadrant (DOQ) and the concept of Interfluence — frameworks that make the work of coaching and therapy visible, measurable, and meaningful. As Executive Director of the Canadian Centre for Brief Coaching and founder of the Human Learning Institute, Haesun leads programs grounded in practical research and real-world relevance. Her work integrates microanalysis, solution-focused practices, and heutagogy to support practitioners in diverse settings. Her latest book, Coaching A to Z, reflects her signature ability to turn complex ideas into accessible, actionable tools.
Program Director
Dr. Haesun Moon
Communication Scientist, PhD | Canadian Centre for Brief Coaching
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